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Services

The Air Terminal Building was completed in 2007 and hosts a pilot’s lounge, customer service counter, large passenger waiting and viewing area, conference room, car rental agency, handicap accessible washrooms, and the Little Norway Memorial.

Our Pilot’s Lounge is open 24 hours per day and contains a kitchen area, vending machines, TV lounge area, washrooms, telephones, wireless internet, and a flight-planning computer.

Our friendly staff can arrange catering services, ground transportation and accommodation referrals, free coffee, ice, and fax service, after hours callouts, aircraft tugging, cargo loading or unloading, and ground power (GPU) services.

We are here to serve you 7 days per week during the following business hours:

  • 0800 – 2000 hours from May 15 through August 31
  • 0800 – 1800 hours from September 1 through May 14

FBO Services

fbo-ferviceThe District Municipality of Muskoka operates the World Fuel Services (WFS) aviation fuel dealership located on the south Public Apron.

The fuel farm is equipped with two 50,000 litre tanks (13,000 gallon) for Jet Fuel (Jet A-1) and Avgas (100LL) storage.  A mobile refueling truck capable of both over-wing and single-point refueling is equipped with an FSII (Prist®) injector and is available for jet fuel sales anywhere on the airport property.

A variety of grades and brands of aviation engine oils are available for sale. We have WFS contract fuel accounts and honour most major credit cards and debit cards.

Our friendly line crew can also arrange catering services, ground transportation and accommodation referrals, free coffee, ice, and fax service, after hours callouts, aircraft tugging, cargo loading or unloading, and ground power (GPU) services.

We are here to serve you 7 days per week during the following business hours:

  • 0800 – 2000 hours from May 15 through August 31
  • 0800 – 1800 hours from September 1 through May 14

Canada Customs

Canada CustomsThe Muskoka Airport is an official Canada Customs Airport of Entry.  Customs service is provided from the Canada Border Services Agency (CBSA) office located in Barrie, Ontario (705-739-5013).  Flights with no more than 15 people onboard can be cleared with at least two hours notice prior to arrival as per the following schedule:

CBSA Summer Hours – June 15th to September 17th

  • Seven (7) days per week during the hours of 0900 to 1700 local

CBSA Winter Hours – September 18th to June 14th

  • Weekdays only during the hours of 0900 to 1700 local – excluding holidays

Arriving flights must depart the runway at the public apron for clearance where Customs Officials will meet them.  In the absence of any waiting Customs Officials, clearance can be provided over the telephone.  Only one crewmember is permitted to deplane to utilize the courtesy telephone located in the pilot’s lounge entrance of the air terminal building (until a clearance number is provided by a CBSA Official).

All telephone calls to Canada Customs for departing and arrival notices should be directed to 1-888-CANPASS (1-888-226-7277).

The new Canada Border Services Agency was created on December 12, 2003.  The CBSA’s mandate is to manage the nation’s borders by administering and enforcing about 75 domestic laws that govern trade and travel, as well as international agreements and conventions. For more information please visit their website at:
www.cbsa-asfc.gc.ca

The CANPASS System
– Both Private and Corporate Aircraft program is a result of the Canada-United States Accord on Our Shared Border.  This Private Aircraft Program allows pre-approved, low-risk travelers coming to Canada on a private aircraft with no more than 15 people, including the crew, to report to the CBSA by telephone before landing at the airport. For more information on the CANPASS system, visit their website at:
http://www.cbsa-asfc.gc.ca/prog/canpass/menu-eng.html